rdm Posted November 17, 2017 Report Share Posted November 17, 2017 Hi, I'm having issues after upgrading to High Sierra. I downloaded a fresh copy of EIAS9.1. Moved it to the Desktop, plugged in the dongle, launched both Animator and Camera. Animater triggered the serial number insertion which I did and was accepted. Camera alone starts without complaining. I can open any project and work in animator but if I try to render, when camera opens (with a task this time as opposed to not having to do anything), I get a MacOS modal dialog with: “Camera_64” can’t be opened because the identity of the developer cannot be confirmed. And then an EI Modal Dialog with: An OS exception occurred inside Camera. I'm not sure this issue is related to high sierra specifically. It could just be a permission issue that I missed. Can anyone help me with this? Quote Link to comment Share on other sites More sharing options...
rdm Posted November 17, 2017 Author Report Share Posted November 17, 2017 Ok I fidgeted a little more with the issue. It's related to the MacOS gatekeeper and the need for developers to sign their code. Obviously I forgot to mention that I HAD already disabled the gatekeeper before attempting to render. Disabling the gatekeeper was previously available as a switch in System Preferences > Security & Privacy > General. Not anymore... to completely disable the gatekeeper you need to use the spctl command line tool. Unfortunately, even with a disabled keeper the app still reports that Camera_64 can't be run. That's weird. I re-enabled the keeper and tried to assess Camera_64 from the command line and I got: “Camera_64” rejected (the code is valid but does not seem to be an app). Googling this I found other developers hitting the same wall when trying to distribute command line tools. Some of these just solved the issue by creating a fake app bundle around their tool and then allowing/signing that one. Not an option for me to try because I assume regular Camera expects Camera_64 to be in that specific place. Can you folks on the dev team come up with a temporary workaround. Thank you. Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted November 17, 2017 Report Share Posted November 17, 2017 Ola Rdm, Please, msg me directly.. tom@eias3d.com I can help you Tom Quote Link to comment Share on other sites More sharing options...
rdm Posted November 18, 2017 Author Report Share Posted November 18, 2017 So... after some more playing around and a lot of help from Tomas I found out what was wrong. I'm writing it here shall anyone happen to have my same issue. The problem is related to Apple's Gatekeeper that allows or denies unsigned code to be executed. Up until before Sierra and High Sierra, users had the option of selecting "Allow from anywhere". That option is missing now. My specific problem was that I had tried to launch Camera and/or Camera_64 before disabling the gatekeeper. This had probably created a blocking rule that was stopping Camera_64 from starting. So if you happen to have my same problems do these things: 1. Download a fresh copy of EIAS. No you can't use the one already installed. 2. Open your terminal and type "sudo spctl --master-disable" (without the quotes). You will be asked for your password. 3. Open System Preferences and go into the Security & Privacy panel. Unlock the panel with your password and switch the "Allow apps downloaded from" setting back and forth to App Store and then back to Anywhere. This will trigger a confirmation dialog. If you don't see the "Anywhere" option it means step 2 did not work. Try again. 4. Only now, attempt to launch any EIAS app. The rest should be straightforward. 1 Quote Link to comment Share on other sites More sharing options...
maher Posted September 17, 2018 Report Share Posted September 17, 2018 Hello RDM or Tomas, I've just installed High Sierra on my MacBook Pro and I've followed steps 1 to 4 of the above procedure. (I get the «anywhere» in step 3). Still cannot launch Animator. I've tried to reinstall the OSX Universal Dongle Installer but get a failed message. Please help! Maher Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted September 18, 2018 Report Share Posted September 18, 2018 Ola Maher! Please, message me directly, I will help you :) Thanks Tom Quote Link to comment Share on other sites More sharing options...
FelixCat Posted September 25, 2018 Report Share Posted September 25, 2018 Any ETA of EiAS 10? just asking... ;D 1 Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted September 25, 2018 Report Share Posted September 25, 2018 Ola Felix! Hehe.. I would love to do a release Date right now!!! but we just finished some important changes from Apple OSX! We are anxious to finish it.. Thanks Tom Quote Link to comment Share on other sites More sharing options...
FelixCat Posted September 26, 2018 Report Share Posted September 26, 2018 Thanks, Tom. Any hints about the new tools? please!!!! FelixCat Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted September 27, 2018 Report Share Posted September 27, 2018 Ola Felix! Tools for VFX, Animation.. everything which we need a lot :) Thanks Tom Quote Link to comment Share on other sites More sharing options...
FelixCat Posted September 27, 2018 Report Share Posted September 27, 2018 Can't wait...!!!! Thanks, Tomas 1 Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted September 27, 2018 Report Share Posted September 27, 2018 I know Felix!! I can't wait too :) Thanks Tom Quote Link to comment Share on other sites More sharing options...
paulc Posted October 9, 2018 Report Share Posted October 9, 2018 I hope it's released before the end of the year. Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted October 9, 2018 Report Share Posted October 9, 2018 Ola Paul! Me too! Lets see, we are running.. Thanks Tom Quote Link to comment Share on other sites More sharing options...
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