Reuben.F Posted January 4, 2015 Report Share Posted January 4, 2015 How can this be? the fact files come in from promodeler 6 and show up using "reveal in model" i can see it right there but the viewport and render is empty. I also have a model from a v7 Zaxwerks product and its the same deal, how can the software have had two major updates and miss such an issue? Any ideas please. Reuben Quote Link to comment Share on other sites More sharing options...
Frankg Posted January 5, 2015 Report Share Posted January 5, 2015 Did you try to apply a new material? I found this behavior often with purchased model-files. Frank Quote Link to comment Share on other sites More sharing options...
fantomaz Posted January 5, 2015 Report Share Posted January 5, 2015 Normals wrong? Quote Link to comment Share on other sites More sharing options...
barnabythebear Posted January 5, 2015 Report Share Posted January 5, 2015 Hiya Reuben, I use to have similar issues when I had EIAS on a windows machine, but this was years ago. I think the issue if invisible groups is to do with the winding order of the ploygons(?). I use to have to take the fac into silo and re-export os a obj file. It always came in to EIAS fine. Thanks, Nige. Quote Link to comment Share on other sites More sharing options...
Reuben.F Posted January 5, 2015 Author Report Share Posted January 5, 2015 I exported with the default and also a preset material from Promodeler, tried reverse normals, back face culling on/off, polygon color on/off, tried linking to dicer, nothing. The groups come in with x-form scale at 0.0, scaled all the way up to 10000, nothing. But why when i "reveal in model" does it show up right there in the window? Could be right Nige as the file does come into Viacad OK. I also noted that FBX export from Promodeler produces no output file at all, taking this to Zaxwerks. Quote Link to comment Share on other sites More sharing options...
supernovavfx Posted January 6, 2015 Report Share Posted January 6, 2015 if you need help Reuben... I'm working on a project FOR Zax right now and were close friends. Im sure I can get you direct help from one of them if you need it.... hit me up here or on Facebook and ill get you a name and email or phone number. You know I've used known Zax for 20yrs and use his tools daily. Happy to help you if you need it. Quote Link to comment Share on other sites More sharing options...
Reuben.F Posted January 6, 2015 Author Report Share Posted January 6, 2015 Thank you Scott, I've just sent an email off to support, all other file format exports are working on Windows except fbx and fac so its a little frustrating but not game breaking ;-) Quote Link to comment Share on other sites More sharing options...
supernovavfx Posted January 7, 2015 Report Share Posted January 7, 2015 its just a REALLY weird fact and small world that my current client and project is for them and their team. I rarely can offer such access!! LOL good luck. You know I'm a real fan of pro animator and Zax support via export for EI... if they stopped it I think id drive to his house and live on his lawn until he reversed that decision.... HAHAHAHAHA !! Quote Link to comment Share on other sites More sharing options...
Reuben.F Posted January 7, 2015 Author Report Share Posted January 7, 2015 I almost went for Proanimator but could not see a way to get the animation paths into EI or can that be done via Fbx? Quote Link to comment Share on other sites More sharing options...
supernovavfx Posted January 8, 2015 Report Share Posted January 8, 2015 not that I know of. I would guess Zax would want to keep it in pro animator so he does not lose sales. His animation settings are amazingly complex and once you get the hang of them their pretty cool. Render quality wise, Camera spoils me. Quote Link to comment Share on other sites More sharing options...
Reuben.F Posted January 8, 2015 Author Report Share Posted January 8, 2015 Those Pro animator presets are just begging to be rendered in EI. Edward has just sent me a test fac file and it comes into EI as expected, so i'm guessing this is a PC version bug. Quote Link to comment Share on other sites More sharing options...
Reuben.F Posted January 27, 2015 Author Report Share Posted January 27, 2015 Zaxwerks have recognized the problem with fact export PC side, .obj works fine though. Quote Link to comment Share on other sites More sharing options...
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