Search the Community

Hello, I just upgraded to El Capitan on my iMac and suddenly Animator won't recognize the hardware key. I get the Hardware key error: Key not plugged in #3 message. I have the more recent, purple dongle and it was working fine on the same hardware before the upgrade. Checked the frameworks folder and the Eve3, Sentinel and Superpro32 frameworks appear to be installed properly. Anybody else encountered this problem or have any suggestions how to solve? I've already tried rebooting and moving the hardware key to a different USB port. Thanks!

Tried to open EIAS3D for the first time in a year. (I've been away from 3D illustration for awhile doing video, my other calling.) Got dialog box saying: 'Animator cannot be opened because of a problem. Check with the developer to make sure Animator works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X. Click Report to see more detailed information and send a report to Apple.' Replaced Animator and Camera in my EIAS 8 folder with the EIAS 8.0 Mac OSX Lion Patch from http://www.eias3d.com/downloads/ —same result. (Pondered the pre-Lion 2009 creation and modified dates on the patch. Great foresight.) Installed the copy protection widgets to freshen my dongle. http://www.safenet-inc.com/uploadedImages/SSD752(1).zip http://www.safenet-inc.com/uploadedImages/Sentinel%20Protection%20Installer%207.4.1%20on%20Mac%20OS%20X.zip http://www.safenet-inc.com/uploadedImages/SKPI131.zip http://www2.safenet-inc.com/support/files/Eve32403.zip (I appreciate the convenient, easy to find location. And only 4 installers.) But still the same dialog box: 'Animator cannot be opened because of a problem…' I would appreciate any thoughts on how to get EIAS3D up and running. Thank you. Michael Morris iMac, Lion 10.7.4 EIAS3D 8.0.0 dongle that worked on an Intel Mac a year ago Camera opens EIAS stuff: http://web.mac.com/s...ration/one.html