mcarrel Posted February 11, 2011 Report Share Posted February 11, 2011 Hello, I upgraded to a new iMac (previously running OSx 10.5 on a G5 powermac) and now I get the "Hardware key error: key not plugged in #3" error message when try to run EIAS. The key still works fine on the old G5. I'm still running EIAS 6.6.2, so would that make a difference? Do I need to upgrade EIAS? I've tried downloading a new copy of 6.6.2 and reinstalling it and the dongle drivers, but that didn't help. I've checked that the system is booted in 32 bit mode. Tried it with the hardware key as the only USB device plugged in and that didn't help either. Any suggestions would greatly be appreciated. Thanks! Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted February 11, 2011 Report Share Posted February 11, 2011 Ola mcarrel, Inside our EIAS 8 installer, you will see the latest Dongle drivers to EIAS. http://www.eias3d.com/downloads/ If it not works, I presume you dont have a Dongle which (have the Mac side and the Windows side), so, you will not be able to run in the new machines, you will need to buy a new dongle which works in a Mac Intel. http://www.eias3d.com/buy-now/eias-electric-image-animation-system/ Thanks Tom Quote Link to comment Share on other sites More sharing options...
mcarrel Posted February 11, 2011 Author Report Share Posted February 11, 2011 Tom, Thanks, that was fast! I'd already tried the EIAS 8 installer and no go. It's an old dongle so I suppose that is the problem -- is there a way to tell on the dongle whether or not it is intel compatible? Thanks Ola mcarrel, Inside our EIAS 8 installer, you will see the latest Dongle drivers to EIAS. http://www.eias3d.com/downloads/ If it not works, I presume you dont have a Dongle which (have the Mac side and the Windows side), so, you will not be able to run in the new machines, you will need to buy a new dongle which works in a Mac Intel. http://www.eias3d.com/buy-now/eias-electric-image-animation-system/ Thanks Tom Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted February 11, 2011 Report Share Posted February 11, 2011 Ola Mcarrel, "Hardware key error: key not plugged in #3" error message when try to run EIAS.†When appear a error like this :) but if you try to run in a windows machine, you will have the same error. Thanks Tom Quote Link to comment Share on other sites More sharing options...
mcarrel Posted February 11, 2011 Author Report Share Posted February 11, 2011 Thanks Tom, I'll go ahead and order the new dongle. Quote Link to comment Share on other sites More sharing options...
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