How to install on Windows 11 (i7 13700K) successfully?

[Juanxer]

Having just migrated from Mac to a brand new Intel i7 13700K-based Windows 11 system, I find that I can't get EIAS 9.1 (and EIModeler, which I was nostalgic about) to run, while I've had not problem managing that on older Windows 10 systems (even on VirtualBox!). The problem is that I'm getting a Hardware Key Error: DRIVER_NOT_INSTALLED error message.

Things I've done and their results:

• First of all, I just tried installing EIAS 9.1, running the installer in Admin mode just in case, to no avail: the Sentinel driver visibly fails to complete its installation.
• Given that, I located what looked like the latest version of the driver, at https://supportportal.thalesgroup.com/csm?sys_kb_id=e88691ba37edcb08cc47261953990e80&id=kb_article_view&sysparm_rank=12&sysparm_tsqueryId=655a4c5edb112d5049dfcf831596192b&sysparm_article=KB0016514 , which fully installed without trouble. As a test, relaunching the EIAS installer had it react to the presence of this driver as a higher version of the one it provides.
• Still, whenever I launch EIAS the aforementioned error message shows up. I'm launching EIAS as an Administrator. I've tried setting UAC to its lowest level, too.

Given all that, I wonder if you have a recipe or sequence for a successful install. Other than Windows 11, the processor might be a factor, as 13th generation i7 come with 24 cores and that seems to be problematic for some old apps somehow.

[Tomas Egger]

Ola my friend,
I just installed EIAS 9.1 on a user using Windows 11 a few days ago.

How old is your dongle? Do you know if its a DUO dongle? (which runs on a Mac and Win machines)? is it a purple or a black hardware key?

Thanks
Tom

[Juanxer]

It’s the purple Rainbow Duo one.

I think I can create a clean Windows 11 install to experiment on. I’ll try again and report what I get.

[Tomas Egger]

Ola my friend,

Yes, the DUO Dongle is a Sentinel SuperPro hardware key.

EIAS9.1 need the Dongle drivers and the Library packages to run Camera, you can download them here, run everything as Admin.

https://www.dropbox.com/s/yaf1m1njr5gj1tj/ReDistributable_Package_91.zip?dl=0

Install all 4 inside.

Thanks

Tom

[Juanxer]

I managed to make it work. The issues were:

• I had Windows 11's Core isolation's Memory Integrity feature on, and it was keeping the Sentinel driver from loading (it shows so in the Device Manager control panel). I had to switch it off to be able to work. I first had to uninstall that more recent version I had downloaded from the vendor (It probably is compatible with that security feature, but EIAS didn't seem to be able to use it) and then just reinstall EIAS.
• I hadn't installed all four Library packages from your link (I was too accustomed to only use x64 versions, forgetting that EIAS has both 32 and 64 bit components).

Thank you so much for your help  :)

[Tomas Egger]

Ola my friend!

Glad you solved and explained why :)
Thanks a lot!

Tom

[MarquisDeSang]

Windows 11 failed

I did install the 4 redistributable.

Installed the "Sentinel System Driver Installer 7.6.1.exe" dongle driver

Then uninstalled that driver.

Reinstalled EIAS 9.1 installer that install the dongle driver

Turned off Core Isolation Memory Integrity in Windows Security.

Rebooted 100 times.

I get this message when starting Animator.exe as Administrator

[MarquisDeSang]

I managed to make it work on windows 11 and I don't know exctly how.

Ross did help me and it is indeed Sentinel 7.5.1 driver that  works.

Contact me on fakebook if you need help.

 

I also recommend doing this to Camera.exa and Animator.exe

 

[Tomas Egger]

Thanks a lot Jean for your post!