Juanxer Posted March 2 Report Share Posted March 2 Having just migrated from Mac to a brand new Intel i7 13700K-based Windows 11 system, I find that I can't get EIAS 9.1 (and EIModeler, which I was nostalgic about) to run, while I've had not problem managing that on older Windows 10 systems (even on VirtualBox!). The problem is that I'm getting a Hardware Key Error: DRIVER_NOT_INSTALLED error message. Things I've done and their results: First of all, I just tried installing EIAS 9.1, running the installer in Admin mode just in case, to no avail: the Sentinel driver visibly fails to complete its installation. Given that, I located what looked like the latest version of the driver, at https://supportportal.thalesgroup.com/csm?sys_kb_id=e88691ba37edcb08cc47261953990e80&id=kb_article_view&sysparm_rank=12&sysparm_tsqueryId=655a4c5edb112d5049dfcf831596192b&sysparm_article=KB0016514 , which fully installed without trouble. As a test, relaunching the EIAS installer had it react to the presence of this driver as a higher version of the one it provides. Still, whenever I launch EIAS the aforementioned error message shows up. I'm launching EIAS as an Administrator. I've tried setting UAC to its lowest level, too. Given all that, I wonder if you have a recipe or sequence for a successful install. Other than Windows 11, the processor might be a factor, as 13th generation i7 come with 24 cores and that seems to be problematic for some old apps somehow. Quote Link to comment Share on other sites More sharing options...
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