Juanxer Posted March 2 Report Share Posted March 2 Having just migrated from Mac to a brand new Intel i7 13700K-based Windows 11 system, I find that I can't get EIAS 9.1 (and EIModeler, which I was nostalgic about) to run, while I've had not problem managing that on older Windows 10 systems (even on VirtualBox!). The problem is that I'm getting a Hardware Key Error: DRIVER_NOT_INSTALLED error message. Things I've done and their results: First of all, I just tried installing EIAS 9.1, running the installer in Admin mode just in case, to no avail: the Sentinel driver visibly fails to complete its installation. Given that, I located what looked like the latest version of the driver, at https://supportportal.thalesgroup.com/csm?sys_kb_id=e88691ba37edcb08cc47261953990e80&id=kb_article_view&sysparm_rank=12&sysparm_tsqueryId=655a4c5edb112d5049dfcf831596192b&sysparm_article=KB0016514 , which fully installed without trouble. As a test, relaunching the EIAS installer had it react to the presence of this driver as a higher version of the one it provides. Still, whenever I launch EIAS the aforementioned error message shows up. I'm launching EIAS as an Administrator. I've tried setting UAC to its lowest level, too. Given all that, I wonder if you have a recipe or sequence for a successful install. Other than Windows 11, the processor might be a factor, as 13th generation i7 come with 24 cores and that seems to be problematic for some old apps somehow. Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted March 2 Report Share Posted March 2 Ola my friend, I just installed EIAS 9.1 on a user using Windows 11 a few days ago. How old is your dongle? Do you know if its a DUO dongle? (which runs on a Mac and Win machines)? is it a purple or a black hardware key? Thanks Tom Quote Link to comment Share on other sites More sharing options...
Juanxer Posted March 3 Author Report Share Posted March 3 It’s the purple Rainbow Duo one. I think I can create a clean Windows 11 install to experiment on. I’ll try again and report what I get. Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted March 3 Report Share Posted March 3 Ola my friend, Yes, the DUO Dongle is a Sentinel SuperPro hardware key. EIAS9.1 need the Dongle drivers and the Library packages to run Camera, you can download them here, run everything as Admin. https://www.dropbox.com/s/yaf1m1njr5gj1tj/ReDistributable_Package_91.zip?dl=0 Install all 4 inside. Thanks Tom Quote Link to comment Share on other sites More sharing options...
Juanxer Posted March 3 Author Report Share Posted March 3 I managed to make it work. The issues were: I had Windows 11's Core isolation's Memory Integrity feature on, and it was keeping the Sentinel driver from loading (it shows so in the Device Manager control panel). I had to switch it off to be able to work. I first had to uninstall that more recent version I had downloaded from the vendor (It probably is compatible with that security feature, but EIAS didn't seem to be able to use it) and then just reinstall EIAS. I hadn't installed all four Library packages from your link (I was too accustomed to only use x64 versions, forgetting that EIAS has both 32 and 64 bit components). Thank you so much for your help :) 1 Quote Link to comment Share on other sites More sharing options...
Tomas Egger Posted March 3 Report Share Posted March 3 Ola my friend! Glad you solved and explained why :) Thanks a lot! Tom Quote Link to comment Share on other sites More sharing options...
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